Travel Policy

The key to successful and effective travel management lies in the development and maintenance of a strong, enforceable Travel Policy. Travel Policy is closely linked to your company’s “culture” and this should always be taken into consideration when creating your policy.

Sure Zorgvliet Travel will work with you to develop a strong, comprehensive policy that works for your company, its travellers, and the bottom line. Service Level Agreements will be based on Travel Policy, allowing regular reviews of performance metrics.

Some, but not all, of the key policy items are listed here:

• Preferred suppliers and loyalty programme
• Expenditure approval process
• Business travel
• Spouse travel
• Expense claim submission
• Foreign exchange
• Safety procedure and travel alerts
• Travel checklist
• Travel arranger training
• Management information
• Class of travel / accomodation
• Appointed travel agent
• Personal travel
• Travel insurance
• Account settlement
• Booking procedure
• Corporate spending guideline
• Required documentation
• Travel Health checks & facilities
• Meetings, incentives, conferences and events (MICE).

Policy Types At-a-Glance

You can set policy in two ways: across your entire company or by Traveler Group. For example, you can require that all travelers fly on SAA, but allow only executives to fly Business Class. Common distinctions are employee type, department, trip type, region, office, etc.

Some examples:

Air Policies

• Advance Purchase
• Class of Service
• Lowest Logical Fare policy.
• Preferred Airlines
• Out-of-Policy Airlines
• Reasonable Flights
• Web Fares
• Alternative Airports

Hotel Policy

• Lodging Per Diem
• Negotiated Rate Properties
• Class of property

Car Policies

• Car Class
• Preferred Vendor
• Insurance
• Accident procedures
• Driver behaviour

Service Level Agreements

Our Commitment to service - defined and measured

The Service Level Agreement (SLA) defines your expectations relative to your Travel Policy and provides the essential platform from which to manage and monitor our delivery against your expectation.

Ongoing and regular assessment of performance and trends ensures that your travel policy remains in line with both your changing needs, and changes within the travel market.

Using the vast experience of our customer base and our knowledge of industry developments, Sure Zorgvliet consultants create continuous improvement in terms of service and cost to deliver innovative and dynamic solutions to our partners. Sure Zorgvliet achieve their success through people and genuine teamwork. Development, empowerment, and recognition are key ingredients in the service our people deliver.

Our service delivery begins with our skill in ensuring your business travellers’ security, health, and comfort, within corporate travel policy compliance. Sure Zorgvliet’s Service level agreements don’t stop with the travellers’ interests but take into account the efficiency of the travel arrangers within your organization; we understand that these key people are vital to the success of our partnerships, traveler welfare, and your budget.Our service delivery begins with our skill in ensuring your business travellers’ security, health, and comfort, within corporate travel policy compliance. Sure Zorgvliet’s Service level agreements don’t stop with the travellers’ interests but take into account the efficiency of the travel arrangers within your organization; we understand that these key people are vital to the success of our partnerships, traveler welfare, and your budget.

Travel Management Accounting

While your money is flying - we provide tracking and control.

Accurate, regular. and detailed Management Information is essential to the effective real-time control and planning of your corporate travel budget. Management Information Systems measure the effectiveness of your unique travel policy and preferred suppliers - a vital element in any successful travel management system.

The Management Information will:

• Ascertain travel spend.
• Establish travel patterns.
• Monitor adherence to the travel policy.
• Identify areas for Travel Policy improvement.
• Identify future savings opportunities.
• Measure success in cost reduction objectives
• Allow accurate planning and budget forecasting.
• Promote effective negotiation with suppliers.
• Compare actual savings to potential savings.

Financial Administration

Sure Zorgvliet Travel will assist in the management and control of your travel expenditure. We will assist in obtaining and managing your lodged card, bill-back systems, invoicing, and management information reporting.

We believe that high quality, accurate management information is the most crucial element in understanding and managing your travel spend and trends, and for this reason place high emphasis on the provision of accurate information.

Our travel accounting, management information systems, and, where applicable, self-booking tools will provide you with the control, information flow, and security that you require to run your business travel programme efficiently and cost-effectively